How do I choose which cardigan I want or my size?
A reward survey will be sent out at the end of the campaign for you to choose your styles, sizes and also your preferred shipping address!
Last updated: July 18, 2023 22:11
What size should I choose if I'm in between sizes?
I would recommend going with the larger size! It will give you more room and the waist band can be cinched in with the drawstring!
Last updated: July 18, 2023 23:57
Current Estimated Shipping Date: December 2023
Shipping timelines are approximate as we will depend on manufacturing and freight shipment to progress.
Last Updated At: 08/03/23What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Shipping timelines are approximate as we will depend on manufacturing and freight shipment to progress.
Packages will be shipped by my fulfillment team in Everett, WA. Once shipped, you will receive an email with your tracking information!
Please note that we are not responsible for any customs/duties as we are not the ones charging them. If your package is lost by the delivery courier, please open a claim with them to locate the package or be reimbursed. We will try our best to reserve the same cardigan/sweatpants for you!
At this time, we are not offering returns or exchanges as the shipping cost only covers one way shipping and we cannot guarantee any leftover styles/sizes.